Privacy Policy

Privacy Policy

Who we are
At 4 LIFTS, we are committed to protecting your privacy and personal data. This policy explains how we collect, use, and protect the information you provide when you use our app or website.

Information We Collect

• Name and phone number

• Geographic location (to locate you when requesting service)

• Payment information (card data is not stored)

• Order history and application usage

How We Use Information

• To provide winch/towing service precisely based on your location

• To improve user experience

• To send service notifications or offers

• To comply with legal and regulatory requirements

Data Protection

• All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

• 4 LIFTS will not pass any debit/credit card details to third parties.

• We use SSL encryption to protect your data during transmission.

• We take appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. However, 4 LIFTS cannot guarantee the security of any information that is disclosed online.

Third-Party Links

• 4 LIFTS is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information they collect.

Cookies

We may use cookies to improve your experience on the site.

Your Rights

• You can request to modify or delete your data.

• You can stop sharing your location in the app settings.

Limitation of Liability

4 LIFTS provides an online platform that connects users with towing service providers.
We bear no direct or indirect responsibility for any damage to the vehicle during the towing or transport process, as this responsibility falls on the service provider performing the service.
We recommend that users check the condition of the vehicle before and after service and report any observations immediately.

Return & Refund Policy

• If an order is canceled after payment has been completed, the user has the right to request a refund under specific conditions.

• Refunds will be done only through the original mode of payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card.

• Refund requests are processed after cancellation approval. Administrative service fees may be non-refundable in some cases.

Modification of Privacy Policy

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections to stay updated about any changes. Modifications will be effective on the day they are posted.